1. Can I put my order on hold?
Yes, you certainly can put your order on hold for up to 3 months given your order is paid in full within 30 days of purchase. Thereafter a $5 storage fee per cubic meter per day will be invoiced. Koala Living thereafter has the right to cancel your order.
2. Do you offer a discount for first time customers?
We certainly do. We occasionally offer an extra 10% off for first time buyers under certain promotional periods.
3. Can I have an additional discount?
We typically run promotions throughout the entire year and the best way to keep track of our promotions is by following us on our social media platforms.
4. Do you offer trade discounts?
Yes, we offer trade discounts for several types of businesses.
5. I have not received my order, can I cancel it?
If prior to taking possession of your purchase you wish to cancel your order, there will be a 30% cancellation fee of the total purchase value.