1. Can I put my order on hold?
Yes, you certainly can put your order on hold for up to 3 months given your order is paid in full within 30 days of purchase. Thereafter a $5 storage fee per cubic meter per day will be invoiced. Koala Living thereafter has the right to cancel your order.

2. Do you offer a discount for first time customers?
We certainly do. We occasionally offer an extra 10% off for first time buyers under certain promotional periods.

3. Can I have an additional discount?
We typically run promotions throughout the entire year and the best way to keep track of our promotions is by following us on our social media platforms.

4. Do you offer trade discounts?
Yes, we offer trade discounts for several types of businesses.

5. I have not received my order, can I cancel it?
If prior to taking possession of your purchase you wish to cancel your order, there will be a 30% cancellation fee of the total purchase value.

Return and Warranty

1. Can I exchange an item instead of returning it for a credit note?
Yes you can exchange your product/s for another, given it is the same price or greater and the product you wish to return is in its original packaging and condition. To exchange to a product less than, a credit note will be issued.

2. I don’t have the packaging, can I still return the product?
No, the product must be in original packaging and condition. This means you     have not assembled, used, damaged, laundered or washed any of the goods.

3. My order is not what I expected, can I have a refund?
If the product is in its original unopened packaging and within 7 days; we can accept the product(s) back however a 30% cancellation fee will be applied to the total of the items being returned should you opt for a refund and not a store credit.